Who is responsible in a crisis?
The product owner provides software with safety routing; human professionals and official services remain responsible for suicide risk, violence, abuse, and medical emergencies. In-app copy states that the AI companion is not a therapist and cannot guarantee safety.
Human escalation
When language crosses deterministic risk thresholds (self-harm, violence, acute danger), the LLM path is stopped and the user sees stabilization guidance plus locale-aware crisis lines (e.g. 112, child helplines, 988, Samaritans)—not continued AI counselling.
AI “Companion”—scope
Structured micro-steps, phrase cards, and bounded chat—not psychotherapy, diagnosis, or treatment plans. Teens and parents use separate role-aware flows; Family Bridge does not relay private messages between parties.